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At Apples of Gold, we use Fed Ex® insured as our primary shipping carrier for all of our packages, including FedEx 3 Day, 2nd Day, and Overnight Services, including Saturday Delivery if requested.
This gives us the ability to insure and track each order that we ship, so that in the case of loss or transit damage, you are fully covered and insured for the full purchase amount of your order.
Once you order has shipped we will email you a tracking # so that you can track your package en route.
In order for us to be able to insure your jewelry for its full value when we ship, it is required also that we obtain a signature from you on FedEx shipments.
This means that someone has to be at your shipping address to sign for the package, or Fed Ex will leave you a slip with your tracking # and delivery options. If you are unavailable, you can pick up your package the same night at your local Fed Ex station or delivery will be re-attempted 2 more times before the package is sent back to us.
If after 3 days you have been unable to retrieve your package, Fed Ex will then attempt to return your package to us. Please call us immediately if this happens, and we will try to revert the package back to you once again.
If you prefer not to sign for your package you can email us or simply write "waive signature" in our "comments" area during the "check out" process for orders under $500.00. However, in order to waive your signature, we will ship your package via U.S. Post Priority insured mail, instead of FedEx. Post Office shipments may add a few extra days of ship-time to your order.
Fed Ex does not ship to P.O. Boxes, so please be sure to indicate a physical shipping address when ordering. If you still prefer to use a P.O. Box for your shipping address, we will ship your order via U.S. Post Priority mail insured instead of FedEx.
However, we may refuse to ship to PO Boxes on larger orders and call you
to request a physical street address for a FedEx delivery.
U.S. Military APO / FPO Addresses
We offer free shipping to the U.S. Military, using the US Post Priority Mail service. Please keep in mind that Fed Ex does not deliver to APO/FPO addresses and delivery may take several weeks, depending on your location.
Be sure to view the shipping time on your particular order. Choosing an Express or Priority Shipping method does not mean that the processing time on your product will be faster. Be sure to read the shipping and processing time on your item's product information page. Please also keep in mind that "Business Days" do not include weekends or holidays.
Current shipping rates start as follows, and may vary slightly based on your orders total value:
Fed Ex 3 Day, Insured: $10.00
Fed Ex 2 Day, Insured: $15.00
Fed Ex Overnight: $25.00
Shipping rates are inclusive of insurance, handling fees, and contractual agreements which we have obtained from FedEx.
If you have any further questions regarding our shipping delivery or methods, please contact us. We will be glad to help!
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