Apples of Gold FAQ: The “Ins and Outs” of Buying Jewelry Online

February 16, 2011 | By | Reply More

Walking into a fine jewelry store is a breathtaking experience. Precious stones and lustrous metals sparkle with the light—you are overwhelmed with radiance. We know the feeling, we know the excitement.

Can such delight and brilliance be captured on a website? Can shopping for fine jewelry and picking out a wedding ring online be as thrilling as buying it in the store? We respond with a resounding, yes.

Apples of Gold isn’t just a retail store that is trying to bring in extra business with a website. Our business is all about our online business. Thus we have tailored our site, our policies, and our customer service model to serve you, our online client.

Read some of our frequently asked questions to help you get the most out of your online shopping experience with Apples of Gold.

How can I purchase jewelry if I can’t try it on?

ApplesofGold.com takes the guesswork out of shopping for jewelry online. With our high-resolution photos, what you see is exactly what you get. Some customers have even said that they fell in love with the piece when they saw the photo–and when it arrived it was even more exquisite than the picture! Each product has at least one large accompanying photo so you can see and get a feel for exactly what your piece will look like. Detailed product descriptions educate you on the product and its relevant specs such as composition and karat weight.

Still have questions about your product? Call or email us—as your jeweler we are happy to help you make your selections.

How can I make sure the ring I am ordering will be the right size?

Ring sizes are even more standard than clothing sizes, so ordering a ring that will be a perfect fit is effortless. You can go to a local jeweler to be measured for your ring size or you can order a complimentary Apples of Gold ring-sizer, delivered to you free of charge in 4-5 business days. For helpful tips on how to get a perfect fit, click here to read our article on How to Measure Your Ring Size.

Is it safe to make such a large purchase online?

Your privacy and protection is our priority. All purchases that you make with Apples of Gold, whether by check or credit card are 100% secure. Your information is never shared with other businesses or organizations and using Hackerproof, we guarantee the safe handling of your sensitive information. For more information about our privacy policies see here.

What if I need to send my purchase back?

At Apples of Gold we want you to be completely satisfied, even delighted, with your new jewelry. Our products have a 45-day full-refund return policy. All products have a 90-day warranty, which extends to 365 days on our wedding bands. We want your shopping experience to be a pleasure—see here for more information about our customer-friendly return policy.

Wondering what others think of their Apples of Gold experience?

Take a look at our testimonials or visit us on Facebook to read what our friends and customers have said about the Apples of Gold commitment to highest-quality products and highest-caliber service.

Your delight and satisfaction with your experience and your purchase is our top priority. Have a question that wasn’t addressed here? Please contact us at CustomerCare@applesofgold.com or give us a call at 877-777-5572 during our customer service hours (Monday-Friday, 8:00am-4:30pm Pacific Time). Click here for more contact information.

Our ethics and integrity are the backbone of our business–Apples of Gold stands behind it’s commitment to Biblical principles. Whether we are taking your questions over the phone, ensuring a quality product,  helping you pick out a special gift, or providing the wedding ring you will wear for the rest of your life, our mission is to glorify God and serve you.

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