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Customer Service: The Pearl of Great Price
"Again, the kingdom of heaven is like unto a merchant man, seeking goodly pearls:
Who, when he had found one pearl of great price, went and sold all that he had, and bought it." (Matthew 13:45-46).
Apples of Gold derives its name from the Biblical Proverb: "A word fitly spoken is like Apples of Gold, in settings of silver..." (Proverbs 25:11). As the Bible has provided our name, we also look to Scripture to guide us in our business practices with our shoppers—that means exceptional customer service is our priority. We are in the business of serving you. Here’s how we do it:
• 100% Guaranteed Satisfaction. Every Apples of Gold jewelry item includes a 100% Customer Satisfaction Guarantee and a 45-Day Return Policy. Every wedding band includes a one-year manufacturer’s warranty against defects. We go out of our way to make sure that you are completely satisfied, from pre-ordering questions, to order status and tracking of your shipment, to delivery and follow up once you have received your jewelry.
• Your Security & Privacy. Apples of Gold takes security and privacy seriously—we know that online shopping and electronic payments can seem less secure than shopping in a traditional jewelry store. This is why we work so hard to guarantee a safe shopping experience with Apples of Gold. Apples of Gold is PCI compliant and our servers are scanned daily for vulnerabilities. We are also Hackerproof® safe, which guarantees against hackers infiltrating our servers through Hackerproof’s daily vulnerability checks. We recommend also reading our privacy policy. It's a simple policy: we do not sell your information to any person or organization, period! We are firm about this. Your information remains secure and private.
• Contacting Us. We want your shopping experience with Apples of Gold to be as enjoyable as browsing a jewelry store and chatting with your jeweler. We invite you to contact us regarding any questions or concerns you may have about our fine jewelry or your order. Call us toll-free at 877-777-5572 during business hours, Monday through Friday, 8:00am-4:00pm Pacific time. Email us anytime at [email protected]. Emails are usually answered the same day or within 1 business day of your inquiry.
• Customer Education & Information. Jewelry is our passion and we love to educate our customers on everything from new additions to the collection, to how to choose a wedding ring, to unique gift ideas. To learn more about jewelry and the Apples of Gold line, check out our blog.
• Policies. To avoid confusion please be sure to read our return and exchange policies before placing your order.
• Shipping. All Apples of Gold jewelry items include free shipping, and every shipment is insured against both loss and damage for its full purchase price. We ship via UPS, FedEx, and USPS.
• Testimonials. Read what past customers have said about us on our customer reviews page.
Next: The Apples of Gold Standard: Our Credentials 
- We would love to hear from you! Send us your feedback or feel free to contact us at any time!
